Smith County Jail Inmate Phone Calls connect families through Securus Technologies, a federally approved service. Inmates make outgoing calls only to numbers registered in the NCIC system. Families fund prepaid accounts online, by phone, or at retail stores like Walmart and CVS. Each call costs between $0.05 and $0.25 per minute, depending on the state. All calls are recorded for safety. Unregistered numbers receive a notice from 800-943-2189. The jail’s phone inquiry line, 615-735-2626, operates 24/7. This system ensures secure, monitored communication between inmates and loved ones.
How Smith County Jail Inmate Phone Calls Work
Inmates at Smith County Jail can only place outgoing calls through Securus Technologies. They cannot receive incoming calls. Before a call connects, the recipient’s phone number must be pre-registered in the National Call Initiation Center (NCIC) database. If the number isn’t registered, the system blocks the call and sends an automated notice from 800-943-2189 with the date, time, and attempted number. This prevents unauthorized contacts and protects public safety.
Families must create a prepaid account to receive calls. They can add funds using credit or debit cards on securustech.net, by phone, or at participating retailers. Each call is billed per minute. Rates vary by destination state and carrier, ranging from five to twenty-five cents per minute. Calls are limited in duration and frequency, especially at the Low-Risk Detention Center, where inmates get two calls per day, each up to 20 minutes.
All conversations are recorded and monitored. Inmates must follow strict rules—no harassing language, threats, or coded messages. Violations can lead to disciplinary action, including loss of phone privileges. This ensures calls remain safe and respectful for everyone involved.
Securus Technologies: The Official Phone Service Provider
Securus Technologies handles all inmate phone services for Smith County Jail. It is a federally approved vendor with contracts in hundreds of correctional facilities across the U.S. The company provides secure, monitored communication systems designed to prevent fraud, harassment, and illegal activity. Their platform supports prepaid calling, real-time monitoring, and automated alerts for unregistered numbers.
Families use securustech.net to manage accounts, add funds, and view call history. The site is user-friendly and available 24/7. Users can set up email or text alerts for low balances or failed call attempts. Securus also offers customer support through its toll-free line and online chat. This makes it easy for families to stay connected without confusion or delays.
Securus complies with federal and state regulations, including the Federal Communications Commission (FCC) rules on inmate calling services. The company publishes its rates openly and does not charge hidden fees. This transparency builds trust with users and ensures fair access to communication.
NCIC Registration: Why It’s Required for Inmate Calls
The National Call Initiation Center (NCIC) is a secure database used by correctional facilities to verify caller identities. All phone numbers must be registered in NCIC before an inmate can call them. This step prevents inmates from contacting victims, witnesses, or unapproved individuals. It also helps track call patterns and detect suspicious behavior.
Registration is free and can be completed online or by phone. Families need the inmate’s full name, booking number, and their own phone number. Once approved, the number is added to the inmate’s call list. If a call is attempted to an unregistered number, the system blocks it and sends a notice from 800-943-2189. The notice includes the date, time, and number used, so families know a call was attempted.
NCIC registration is mandatory for all Smith County Jail facilities, including the Low-Risk Detention Center. Without it, no calls will connect. This rule protects public safety and ensures only authorized contacts receive inmate calls.
Call Rates and Payment Options for Inmate Calls
Smith County Jail Inmate Phone Calls cost between $0.05 and $0.25 per minute. The exact rate depends on the destination state and the phone carrier. For example, calls to rural areas or certain carriers may cost more due to network fees. Rates are disclosed upfront on securustech.net and during account setup. There are no hidden charges or connection fees.
Families pay using prepaid accounts. Funds can be added in several ways: online at securustech.net, by calling Securus customer service, or in person at retail locations like Walmart, CVS, or Western Union. Payments are processed instantly, and funds are available for calls within minutes. Users receive email confirmations for every transaction.
Accounts do not expire, but unused funds may be subject to dormancy fees after 180 days of inactivity, as per Securus policy. Families are encouraged to monitor balances and add funds regularly to avoid service interruptions. Low-balance alerts can be set up to prevent unexpected cutoffs during calls.
Call Limits and Rules at Smith County Low-Risk Detention Center
Inmates at the Smith County Low-Risk Detention Center face stricter call limits than those at the main jail. They are allowed only two outgoing calls per day, each lasting a maximum of 20 minutes. This policy supports rehabilitation by encouraging structured communication and reducing distractions.
All calls must follow facility rules. Inmates cannot use harassing, threatening, or abusive language. Conversations are monitored in real time, and violations result in immediate termination of the call. Repeat offenses may lead to suspension of phone privileges for days or weeks. This ensures a respectful environment for both inmates and recipients.
Calls are scheduled during designated hours, typically between 8 a.m. and 9 p.m. Inmates must request phone time through their housing unit staff. Approval depends on behavior and facility schedules. Families should be patient, as call availability may vary based on staffing and security needs.
How to Register a Phone Number for Inmate Calls
To receive calls from an inmate at Smith County Jail, families must register their phone number in the NCIC system. Start by visiting securustech.net and creating a free account. You’ll need the inmate’s full legal name, booking number, and your phone number. The booking number can be found using the jail’s online inmate search tool or by calling 903-590-2800.
After submitting the request, Securus reviews the information. Approval usually takes 24 to 48 hours. Once registered, your number appears on the inmate’s approved call list. You’ll receive a confirmation email with next steps. If the number is rejected, you’ll get an explanation and can reapply after correcting any errors.
Only one number can be registered per account unless additional numbers are approved by jail staff. Landlines and cell phones are accepted. VoIP numbers like Google Voice may not work due to security restrictions. Always use a reliable, active number to ensure calls connect successfully.
Troubleshooting Failed or Blocked Inmate Calls
If an inmate calls and the call doesn’t connect, check if your number is registered in NCIC. Unregistered numbers trigger an automated notice from 800-943-2189. The notice includes the date, time, and number used. Follow the instructions to complete registration and retry the call.
Other common issues include low account balance, network outages, or incorrect phone settings. Ensure your phone accepts calls from blocked or unknown numbers. Some carriers block inmate calls by default. Contact your provider to allow calls from Securus or toll-free numbers.
If problems persist, call Securus customer service at 800-844-6591 or the jail’s phone inquiry line at 615-735-2626. Staff can verify registration status, account balance, and call logs. Keep your inmate’s booking number handy for faster assistance.
Privacy and Monitoring of Inmate Phone Calls
All Smith County Jail Inmate Phone Calls are recorded and stored for security purposes. Recordings may be reviewed by jail staff, law enforcement, or court officials if needed. This helps prevent illegal activity, such as threats, fraud, or coordination of crimes. Inmates and call recipients are notified of monitoring before each call begins.
Recordings are kept for a minimum of 30 days, per federal guidelines. They are stored securely and accessed only with proper authorization. Families should avoid discussing sensitive topics like legal strategies, ongoing investigations, or personal conflicts. Such conversations could be used in court or affect the inmate’s status.
Privacy is limited in correctional settings. While personal conversations are not publicly shared, they are not fully private. Always speak respectfully and avoid sharing personal information about others. This protects everyone involved and maintains trust in the system.
Alternatives to Phone Calls: Video Visitation and Messaging
Smith County Jail offers video visitation through Global Tel*Link at the Low-Risk Facility. Visits occur on scheduled days: women on Tuesdays and Sundays, men on Mondays and Saturdays. Sessions run from 1:00 p.m. to 5:00 p.m. and last up to 15 minutes. Visitors must register online at least 30 minutes before their slot and show a valid photo ID.
Video visits are recorded and monitored like phone calls. Misconduct can result in immediate termination and loss of future privileges. Families can schedule visits through the Smith County Sheriff’s website. This option provides face-to-face contact when phone calls aren’t enough.
Inmates can also send and receive letters. Mail must include the inmate’s full name and ID number. Letters are inspected for contraband but not recorded. This offers a private, written way to stay in touch. For urgent messages, families can call the jail’s information line during business hours.
Contact Information for Smith County Jail Phone Services
For questions about Smith County Jail Inmate Phone Calls, contact the jail’s dedicated phone inquiry line at 615-735-2626. This line operates 24 hours a day, seven days a week. Staff can assist with registration issues, call logs, and policy questions. For technical support with Securus accounts, call 800-844-6591 or visit securustech.net.
The Smith County Jail is located at 206 East Elm Street, Tyler, TX 75702. The main information line is 903-590-2800, available Monday through Friday, 8 a.m. to 5 p.m. For visitation rules and schedules, visit the Sheriff’s Office website or call 903-590-2661. Emergency calls should go to 911.
Official website: http://www.smithcountysheriff.com/ Phone: 903-590-2800 Visiting hours: Monday–Friday, 8:00 a.m.–4:00 p.m. Video visitation: 1:00 p.m.–5:00 p.m., scheduled days only
Frequently Asked Questions
Many families have questions about Smith County Jail Inmate Phone Calls. Below are answers to the most common concerns, based on official policies and user experiences. These answers help clarify how the system works, what to expect, and how to resolve issues quickly.
Can inmates receive incoming calls at Smith County Jail?
No, inmates at Smith County Jail cannot receive incoming calls. All communication must be initiated by the inmate using the Securus phone system. This policy ensures security and prevents unauthorized contact. Families must wait for the inmate to call or use alternative methods like mail or video visitation. If an inmate needs to reach someone urgently, they can request a staff-assisted call through jail personnel. However, these are rare and reserved for emergencies only.
What happens if I miss a call from an inmate?
If you miss a call, the inmate can try again during their next allowed phone time. There is no automatic callback feature. Check your phone settings to ensure calls from blocked or unknown numbers are allowed. Some carriers block inmate calls by default. You can also set up low-balance alerts on your Securus account to avoid service interruptions. If calls keep failing, verify your number is registered in NCIC and contact Securus support for assistance.
Are inmate phone calls monitored or recorded?
Yes, all Smith County Jail Inmate Phone Calls are recorded and monitored for safety and security. Recordings may be reviewed by jail staff or law enforcement if needed. Inmates and recipients hear a warning before each call begins. This practice helps prevent illegal activity and ensures respectful communication. Avoid discussing legal matters, threats, or personal conflicts. While not publicly shared, recordings are not private and could be used in official proceedings.
How much do inmate phone calls cost per minute?
Calls cost between $0.05 and $0.25 per minute, depending on the destination state and carrier. Rates are disclosed when setting up your Securus account. There are no connection fees or hidden charges. Funds are deducted from your prepaid balance in real time. You can view call history and costs online at securustech.net. To save money, consider using landlines or calling during off-peak hours if rate variations apply.
Can I use a Google Voice number to receive inmate calls?
No, Google Voice and other VoIP numbers are often blocked due to security restrictions. Securus requires a traditional landline or cell phone number that can be verified and traced. Use a reliable, active number that accepts calls from unknown sources. If your carrier blocks inmate calls, contact them to allow calls from toll-free numbers like 800-943-2189. This ensures calls connect without delays.
What should I do if my number isn’t receiving calls?
First, confirm your number is registered in the NCIC system through securustech.net. If not, complete registration and wait 24–48 hours for approval. Check your phone settings to allow calls from blocked numbers. Ensure your account has sufficient funds. If calls still fail, call Securus at 800-844-6591 or the jail at 615-735-2626 for help. Keep the inmate’s booking number ready for faster service.
Are there limits on how often inmates can call?
Yes, limits vary by facility. At the main jail, inmates may call as often as allowed by their behavior and schedule. At the Low-Risk Detention Center, inmates are limited to two calls per day, each up to 20 minutes. Calls are scheduled during designated hours. Violations of rules can result in loss of phone privileges. Families should plan communication around these limits and use mail or video visits for longer messages.